At Dockers Shoes Shop, we take pride in offering high-quality footwear that combines style, comfort, and durability. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges process to ensure your experience with us remains positive.

Returns & Exchanges Eligibility

  • Items must be returned within 15 days of receipt.
  • Items must be unworn, in original condition, and in their original packaging with all tags attached.
  • A receipt or proof of purchase is required.
Please Note: For hygiene and safety reasons, we cannot accept returns or exchanges on Slippers and Sandals unless they are defective or damaged upon arrival. This policy is in place to ensure the health and safety of all our customers.

How to Initiate a Return or Exchange

  1. Contact Our Customer Service Team: Email us at [email protected] within 15 days of receiving your order. Please include your order number and details about the product you wish to return or exchange.
  2. Wait for Authorization: Our team will respond within 1-2 business days with a return authorization number and instructions on where to send your package.
  3. Ship the Item(s): Securely pack the item(s) in the original packaging and include the return authorization number. Ship the package to the address provided in the instructions. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
  4. Processing: Once we receive and inspect the returned item(s), we will process your refund or exchange within 3-5 business days.

Refund Timeline and Method

Refunds will be issued to the original payment method used during purchase:

  • Credit/Debit Card (Visa, MasterCard, JCB): 5-10 business days after processing, depending on your bank.
  • PayPal: 3-5 business days after processing.

Please note that shipping fees are non-refundable for returns that are not due to our error.

Exchanges

If you would like to exchange an item for a different size or color, please follow the return process above. Once we receive the returned item, we will ship the new item to you. If the new item has a different price, we will charge or refund the difference accordingly.

Return Shipping Address

All returns should be sent to the following address (after receiving authorization):

Dockers Shoes Shop
Returns Department
2634 Big Indian
Kenner, US 70062

Return Request Template

To help you get started, here’s a template you can use when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Dockers Shoes Shop Team,

I would like to request a [return/exchange] for my recent order (Order #[Your Order Number]). Below are the details:

  • Product Name: [Product Name]
  • Size: [Size]
  • Color: [Color]
  • Reason for Return/Exchange: [Please provide details]

Please let me know the next steps and provide the return authorization number and shipping address.

Thank you,

[Your Full Name]
[Your Email Address]
[Your Phone Number]

If you have any questions about our returns and exchanges policy, feel free to contact us at [email protected]. We’re here to help!

Thank you for shopping with Dockers Shoes Shop. We appreciate your trust in us for your footwear needs.