FAQ

What types of shoes do you offer?

We specialize in seven main categories: Boots, Dress Shoes, Loafers & Slip-ons, Sandals, Slippers, Sneakers & Athletic Shoes, and Work Boots & Work Shoes. Each category features styles that blend quality craftsmanship with versatile design for various occasions and lifestyles.

How do I determine my correct shoe size?

We recommend referring to our detailed sizing guide available on each product page. For optimal fit, measure your feet at the end of the day when they’re at their largest. If you’re between sizes or have specific fit concerns, consider sizing up for comfort.

What shipping options are available?

We offer two convenient shipping methods:
– Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after processing
– Free Shipping: For orders over $50, delivered via EMS within 15-25 business days after processing
Order processing typically takes 1-2 business days.

Do you ship internationally?

Yes! We proudly ship worldwide with few exceptions. Currently, we cannot ship to some remote areas and parts of Asia due to logistical constraints. All international orders are handled through our trusted carriers: DHL, FedEx, and EMS.

How can I track my order?

Once your order ships, you’ll receive a confirmation email containing your tracking number. You can use this number to monitor your package’s journey in real-time through the carrier’s website.

What is your return policy?

We accept returns within 15 days of delivery. Items must be unworn, in original condition, and in their original packaging. Please visit our Returns Policy page for detailed instructions and to initiate a return.

How long do refunds take to process?

Once we receive your returned items, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your financial institution’s processing times.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal. All transactions are securely processed through encrypted channels to ensure your financial information remains protected.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption technology to protect your personal and payment information. We never store your complete payment details on our servers.

How do I create an account?

During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to track orders, save your preferences, and speed up future purchases.

I forgot my password. How can I reset it?

Click on the “Forgot Password” link on the login page. Enter your email address, and we’ll send you instructions to reset your password securely.

How can I contact customer service?

Our dedicated support team is ready to assist you. Email us at [email protected] for any questions about products, orders, or delivery. We typically respond within 24 business hours.

Where is your company located?

Dockers Shoes Shop operates from our headquarters at 2634 Big Indian, Kenner, US 70062. All orders are carefully hand-packed and shipped from this location.